Is the most expensive problem in your business the gap between what people say and what they mean?

Is your most expensive problem the gap between what people say and what they mean? The gap between what people say and what they mean isn't an intentional dishonesty, it's one of the most studied phenomenon of human nature and its residual impact is woven within every artifact your business runs on. For the first time there is a way around it. Good morning! This week’s featured article dips into the uncomfortable truth that the 'truth' shared by customers, clients, and teams that inform...